FAQ
About Toyo Warranty Plus (TWP)
Toyo Warranty Plus (TWP) is an additional warranty protection plan that we provide to consumers (Malaysian Citizen Only).
The selected tires will receive an additional protection for 6 months OR 10,000 km mileage from the date of purchase. (Whichever comes first)
You are eligible for the Toyo Warranty Plus when you purchase a minimum of 2 tyres from any authorized Toyo Tires Center. This warranty applies to the following Toyo Tires models:
Proxes CR1/CR1S, CR1A, CR1B, CR1C, CR1D, CR1E, CR1F, CR1G, Proxes TR1, Proxes Sport 2, Proxes Comfort, Proxes R54A, Proxes R52A, Proxes R46, Proxes R56, Proxes R44, Proxes R50, Proxes R57 and Proxes R45
Tyres used on vehicles for commercial purposes or any signs used for competition (such as racing) would not be eligible for this warranty.
The validity period for participating in this program is 14 days from the date of purchase. Any entry/registration made after 14 days from the date of purchase is invalid.
No. Only selected authorised Toyo Tires dealers will be participating in this program.
Currently, Toyo Warranty Plus (TWP) Warranty coverage only includes proxes family models:
- Proxes CR1/CR1S, CR1A, CR1B, CR1C, CR1D, CR1E, CR1F and CR1G
- Proxes TR1
- Proxes Sport 2
- Proxes Comfort
- Proxes R54A
- Proxes R52A
- Proxes R46
- Proxes R56
- Proxes R44
- Proxes R50
- Proxes R57
- Proxes R45
Road hazards such as impact, kerbing, tread/sidewall cut from sharp objects or irreparable puncture.
No cash refund will be provided during the claiming process. Replacement of tyres will be with the same tyre size and model.
This warranty exclusively covers tyre replacements, and any associated labor costs will be the customer’s responsibility.
Account Registration
Check your email spam box. If it persisted. Please do contact our tecnical customer service via email at tsmtechnical@toyotires.com.my
If you discover that the information provided is incorrect, kindly send a screenshot with the updated details via email to our technical representative at tsmtechnical@toyotires.com.my.
Your data, your control. We comply with the Personal Data Protection Act (PDPA) to ensure the security and privacy of your personal information.
File a Case and Warranty
Customers are permitted to submit a minimum of two tyres and a maximum of four tyres per entry, as long as the purchase is eligible under the warranty. There is no restriction on the number of entries a customer can make, as long as they provide the receipt as proof of purchase.
In order to submit your claim, you are required to register your tyres first with these steps;
- Register to Toyo Warranty Plus.
- Click ‘Add New Tyre’ in the period of 14 days after the date of purchase / invoice.
- Fill in the required details.
Receive email confirmation on your registration in 3 working days.
Once your tyre is protected with Toyo Warranty Plus, submit your claims by following these simple steps.
- Login to your Account.
- Book your appointment.
- Receive your email confirmation.
- Drive to your preferred dealers to replace your tyres.
Learn more about the warranty registration & claim processes
No. To initiate the warranty registration process, customers are required to upload a snapshot of the original receipt as proof of purchase. Please note that only printed receipts or invoices are accepted; handwritten receipts are not valid. If you have misplaced or lost your receipt, kindly reach out to your dealers for assistance.
You will be notified with a message sent to your inbox. You may check your notifications for updates.
A replacement will be arranged immediately or subject to stock availability at the authorized dealer.
