The Toyo Warranty Plus (TWP) programme was held to provide an opportunity for consumers to enjoy additional protection on the purchase of tyres against damage caused by the road hazard issue. It also gives confidence and peace-of-mind to consumers about Toyo Tires product quality. 

Please review all terms and conditions carefully. Toyo Tires may revise the term and condition time

to time according to the current situation.

1. Toyo Warranty Plus (TWP) provides specific protection to passenger tires and SUVs namely:

(a) New replacement market tires branded Toyo Tires with Proxes CR1/CR1 SUV, Proxes TR1 and Proxes Sport 2 models.

(b) Purchased from an authorized Toyo Tires dealers.

(c) Operated in normal service (i.e. for the purpose of its manufacture)

(d) This cover (TWP) is valid after the registration of the warranty is made within a period of not   more than 14 days from the date of purchase.

(e) This coverage period (TWP) is 6 month OR 10,000 km mileage from the date of purchase (Whichever comes first);

(f) This covered (TWP) is valid for any tyre purchase (as stated) in Peninsular Malaysia, Sabah and Sarawak

(g) This covered (TWP) for Malaysian Citizen Only

(h) This cover (TWP) provides cover for ONLY damage as stated below.

Warranty against road hazard damage such as:

1. Impact and/or damage to the tire wall which causes it to become swollen.
2. Tyres is cut off due to sharp objects such as nails, glass fragments and objects that may cause failure in their tyres and cannot be repaired.

 

2. Eligibility

A minimum of two (2) tyre must be purchased in single receipt to be eligible for the Toyo Warranty Plus (TWP)

 

3. Registration

Tyre must be register for the Toyo Warranty Plus (TWP) within 14 days from the dates from purchase. Registration after 14 days period will not be accepted. Registration of this program must be made after the registration of the Toyo Tires fan club. Refer to https://www.toyotires.com.my under Fan Club link for more info.

a. Please refer to the steps below for registration steps.

Step 1: Register as Toyo Tires Fan Club (TTFC)

Step 2: After becoming TTFC members, go to My Warranty Page

Step 3: Click “Add New Tire” button and fill in the My Warranty Registration form

Important:

By providing your personal data and submitting the same, you shall be deemed to be giving consent to the collection, storage, and/or processing of your personal data pursuant to the Personal Data Protection Act 2010 and any other data protection regulations/legislations.

 

4. What is not covered by Toyo Warranty Plus (TWP)

Below are the damages related to tires that are not covered under the plan.

1. Wear caused by improper and non-recommended balancing and alignments.
2. All types of damaged tyres. Where the condition may be repaired.
3. Rim irregularities and rim damage.
4. Vehicle mechanical failure include brake problems, etc.
5. Negligent and abusive driving such as tyre spinning or racing
6. Improper tyre storage
7. Accident, flood, fire.
8. Excessive exposure to high temperature
9. Chemical corrosion
10. Not recommended usage by the vehicle manufacturer.
11. Misuse or misapplication
12. Adding sealant other than the original sealant supplied by tyre manufacturer to the tyre
13. Regardless of the damage to the tire, which is not specified in Section 1, based on TWP term and condition.

 

5. Obligations

Toyo Tires will honour warranty claims that meet the guidelines outlined in these Terms and Conditions. All warranty claims will be assessed by Toyo Tires Technical Service department, and final decisions will be made by this team.

Tire replacement will be completed by participating authorized Toyo Tires dealers.

 

6. Warranty Claim

To make any eligible claim under TWP plan, make sure you present the tyre to participate dealer, together with booking form which can be found in the registered email, and receive confirmation via email stated that warranty registration* has been approved and confirmed.

• Any labour cost will be bear by customer
• This warranty does not affect the original TSM Limited Warranty Policy.
• No cash refund will provide during the process
• TWP coverages is limited only to the first new tyre and NOT on the replaced tyre.
• The parties agree that any dispute will be settled by good faith negotiation, failing which the parties shall submit to the jurisdiction of the courts of Malaysia.

* The completed warranty registration must also include a sales invoice as proof of purchase

 

7. General

This warranty is applicable only in Malaysia, subject to Malaysian law and the jurisdiction of the Malaysian Court.  Toyo Tire reserves the right to amend, suspend or terminate this TWP without prior notice. You may visit our website https://www.toytires.com.my under Fan Club link for any updates relating to the program.

 * Toyo Tires means Toyo Tyre Sales And Marketing Malaysia Sdn.Bhd. (1128074-X)

OVERVIEW

Toyo Tyre Sales And Marketing Malaysia Sdn. Bhd. (“TOYO”) is committed to protecting the Personal Data that you disclose to us in accordance with the Personal Data Protection Act 2010 (“PDPA”). This Policy sets out to describe the information that we collect from you and how the information would be used and disclosed.

For the purpose of this Policy, “Personal Data” means any information that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in the possession of TOYO. By visiting this website, you agree to be bound by the terms and conditions of this Policy. If you do not agree, please do not continue to use or access this website.

TYPES OF INFORMATION COLLECTED

We only collect Personal Data we consider necessary to provide services and features that meet your needs in a safe and customized environment. The types of Personal Data include your name, address, NRIC/Passport number, telephone number, e-mail address, any information that personally identifies you, or any information that is specific to you.

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you warrant to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

COLLECTION OF YOUR PERSONAL DATA

TOYO collects the Personal Data submitted within its necessary limitations. Where possible, we will indicate which fields are mandatory and which fields are optional.

If you prefer not to provide your Personal Data to TOYO, you can deny the submission on your own decision. However, please note that by denying your Personal Data submission, in many cases we may not be able to, including but not limited to, provide you with our products, facilitate services or respond to any queries that require the submission of your Personal Data.

TOYO automatically receives your IP address, cookie information or information on any web pages that you review, and records this information onto our server. Such gathered information may be used to customize our site contents, which we review and improve our website contents.

USE OF INFORMATION COLLECTED

The purposes for which your Personal Data is collected, used or disclosed by TOYO includes providing you with our products and services; to facilitate the services and managing your requests; addressing your queries, questions and feedback; improving our products and services; troubleshoot technical problems; detect and protect us against error, fraud and other criminal activity; analyse site usage and improve our content, product offerings, marketing and promotional efforts; as well as where permitted under law, sending you marketing and promotional offers on products and services or advertising based on your consent; all of which are intended to customize and improve your overall experience.

TOYO only uses your Personal Data within the specific purpose that is indicated above and you consent to the use your Personal Data for the aforesaid purposes. We will inform you beforehand and seek additional consent if an occasion arises where we will need to use your Personal Data beyond the original purpose it was collected. If you do not agree, you can deny the usage of your Personal Data.

NON-DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES

TOYO does not disclose, transfer or lend the Personal Data you submit to our website to any third party. All Personal Data that has been collected from you , will only be stored for a limited duration that is relevant to the purpose for which it was collected and for as long as required by applicable law. As a matter of policy, we will not disclose or sell any of your Personal Data to third parties for their marketing purposes. However the following describes some of the ways information may be disclosed in the normal course of business to third parties in the provision of our services. Mainly: –

When we obtain your express consent/permission.

When such information is processed into non-personally-identifiable information as statistical data.

When such disclosure is necessary for our Internal Service Providers (as defined below).

When such disclosure is necessary for our Other Corporate Entities (as defined below).

In case of urgent circumstances to protect people’s life, body or property.

In case of being required by law to disclose.

Internal Service Providers for Our Operations: We may use third parties that we refer to as Internal Service Providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you and therefore we may provide some of your Personal Data directly to these Internal Service Providers. We shall take reasonable steps to ensure these Internal Service Providers are subject to confidentiality and data protection obligations and other applicable legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced operation.

Other Corporate Entities: We share much of our data, including your Personal Data, with our related group companies, subsidiaries and joint venture partners that are committed to serving your query and related services, throughout the world. To the extent that these entities have access to your Personal Data, we shall take reasonable steps to ensure your Personal Data is treated with at least the same level of protection as we treat your Personal Data.

“COOKIES”

Cookies are small pieces of information which are issued to your computer when you visit this website to store and track information about your use of this website. Such information is used to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve you. The system on this website uses Cookies to recognize your browser and can provide functions such as storing your access information until your next site visit.

You may set up your browser not to receive new Cookies, to arrange a warning to appear on the screen when Cookies are received or to void the cookie functions (please refer to “help in your browser’s toolbar). However, if you do so, you may not be able to utilize some functions on this site. To fully utilize this website, we recommend that Cookies are enabled.

CONFIDENTIALITY AND SECURITY

We employ reasonable procedural and technical safeguards to protect your Personal Data against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption and “firewall” safeguards. We treat Personal Data as an asset that must be protected and take reasonable steps to protect your Personal Data against misuse by both users inside and outside the TOYO.

LINKS TO OTHER WEBSITES

Our website or emails may contain links to other websites, whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy policies of these other companies and we encourage you to consult their privacy policies before using their websites.

REVISION OF THIS PRIVACY POLICY

TOYO reserves the right to update this Policy from time to time as we expand our services. Where applicable, policy revision notices will be posted on our website to inform you of an update. Your use of the website after such revision notices shall be deemed acceptance of the updated Policy.

CONTACT INFORMATION

Should you have any feedback or enquiry relating to your Personal Data, please contact: –

Email: toyo@toyotires.com.my

Alternatively, you may contact TOYO via main line at +603-5568 3188.